How do we share the information with the client?
We provide the information to clients through a automation with a tool like Zapier.
How is the client data that Reclai collects protected?
All data collected by Reclai is encrypted both in transit and at rest. We have strict access control policies to prevent unauthorized users (including unauthorized Reclai employees and contractors) from being able to access your data.
Does Reclai share it or use client data with anyone outside of the client?
Reclai does NOT use or share client data with anyone outside of the client or who they designate in writing.
How does Reclai encrypt the data?
All data transfer occurs using industry standard TLS encrypted connections.is stored (encryption at rest) using modern public key encryption standards. Encryption keys are securely stored using AWS KMS Data.
Do you store client PII data?
Your data is encrypted to prevent unauthorized access in transit and at rest. It is hosted using various services through AWS (and/or other equivalent public cloud providers such as Microsoft Azure and Google Cloud) including Amazon S3, RDS and further secured against unauthorized access with IAM policies.
When a client terminates the agreement, what is your data retention period?
We encrypt and store your data for 6 months then destroy it. While it’s being stored we have strict access control policies to prevent unauthorized users (including unauthorized Reclai employees and contractors) from being able to access your data.
Do you destroy the data after a certain period of time?
Reclai destroys the data after 6 months
Would you be able to provide a list of the cookies you’ll place on our website through that tracking pixel?
Reclai would be willing to share information presale, but will require an NDA be signed before disclosure.
Is there any way for us to test out the pixel and the tracking on our staging environment?
Your account’s tracking pixel may be used interchangeably in a staging and production environment. If you wish to use a separate pixel for staging/testing purposes, please contact your account manager for assistance.
How does this work with CCPA?
First and foremost every company, whether or not they do business with Reclai, MUST become CCPA compliant.
CCPA is a consumer law...so every company must give the consumer...not businesses...who visit their website...the ability to opt out.
Reclai does NOT offer services directly to consumers therefore we are not subject to the California Consumer Privacy Act. CCPA compliance is the responsibility of the website owner. We don't provide legal advice or information so please consult your legal counsel.
How does this work with GDPR?
We only resolve US identities so GDPR doesn’t apply to us.
Last updated: 1/12/2023